Switchomatic UK energy news

Benefits of switching gas and electricity suppliers

Npower finally agrees to sort out it's troubled customer service

Following the recent news that Ofgem has secured commitments from npower to take immediate action to put right its billing and complaints issues, Mark Todd, director of independent price comparison site, energyhelpline has made the following comments:

“Official figures show that npower have had deep customer service problems for far too long. Not all suppliers though are the same, so we urge impacted customers to switch to a better provider. Often customers will be able to save money too as they do this, so they win twice over. In fact, not only do npower have the worst customer service issues of any major energy supplier in the UK they also have the highest standard prices for monthly direct debit.” (see table below)

“At energyhelpline we compile star ratings on all 24 UK energy suppliers from official statistics and our own research. ScottishPower currently top these rankings at 5 stars, followed by amongst others Ovo, SSE, Co-op and first:utility on 4 stars. Savings from switching typically vary from £100-400 a year dependent on your energy usage and the deal you are currently on.”

“It is a relief for many that action is finally being taken to put a stop to prolonged billing problems and complaints. This is against the backdrop of news earlier this week that showed the huge number of complaints that the Big Six continue to face. With ever increasing energy bills and supplier profits on the rise, consumer confidence is at an all time low. Energy customers have suffered in silence for too long, it’s about time that something is done and we support Ofgem’s efforts.”

Switch your energy supplier now to a cheaper tariff with Switchomatic.co.uk!

Created: 20th Jun 2014, Last Modified: 10th Dec 2018, Switchomatic

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