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OFGEM to investigate some of the big energy companies

Big 6 under scrutiny

OFGEM announced today that they will investigate 4 of the big 6 energy suppliers for mis-selling. OFGEM said that it has received information from various sources saying that the four (npower, SSE, EDF and ScottishPower) could have breached new rules about price fixing.

The sales channels that are to be investigated are face-to-face and telephone sales especially. Last year, new rules were brought in to tighten up energy supplier sales processes. These included:

  1. supplying a customer with an estimate before any face-to-face sales is finished
  2. giving, in most cases, a comparison between the new offer and the current one the customer is on rather than being impartial
  3. actively preventing mis-selling to customers on the doorstep and over the phone by misselling An OFGEM spokesman said they will take 'very strong action' if their investigations find breaches by the suppliers.

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Created: 15th Nov 2010, Last Modified: 10th Dec 2018, Switchomatic

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