Privacy Policy

Benefits of switching gas and electricity suppliers

This policy outlines what personal data may be collected, and what may be done with it, when you visit our web site. By accessing or browsing our website, you confirm that you have read and understood this privacy policy in its entirety. Please check back regularly to keep informed of updates to this privacy policy.

Who we are

We are Headstrong Internet Services Ltd – a limited company registered in England and Wales, with company registration number 06500823. We operate and manage this web at

What personal data we collect and why we collect it

During the use of our web site, you may provide us with, or we may collect, some or all of the following information about yourself:

  • Your name
  • Email address
  • Postal address inc. post code
  • Gender
  • IP address

Energy Comparison

If you perform an energy comparison, you will provide us with your UK post code. This is the only part of your address that you provide, and it can only identify the street that you live on, and not your actual address. Your post code is used to allow us to offer you energy tariffs that are available in your area.

You can optionally also supply us with your email address if you wish to receive a SINGLE switch reminder by email.

When submitting data for an energy comparison, we will store your post code and email address in our database for the purpose of providing the energy comparison and facilitating the reminder email.

Contact forms

If you submit a contact form on our web site, we will record the information you submit in the form, as well as your IP address.


This site uses cookies to improve user experience. The cookies do not contain any personal data.


We use Google Analytics to enable us to anonymously monitor user behaviour, for the purpose of improving our web site and it's user experience. Google Analytics will set it's own cookies to facilitate this.

You can control the information Google associates with your web activity (in Google's words you can "opt-out of Google Analytics for Display Advertising and customize Google Display Network ads") using the Google Ads Settings.

You can also use the Google Analytics opt-out browser add-on.

Who we share your data with

When you submit your post code for an energy comparison, it alone is passed to Energy Helpine who operate the tariff comparison engine. You may then enter subsequent information on Energy Helpline's forms. Doing so is subject to the terms of the Energy Helpine privacy policy and not the policy of this site.

If you submit your email address for a reminder email, this information is not shared with anyone outside of our company.

How long we retain your data

If you have simply visited our web site, only your anonymous visitor data will have been stored in our web server log files, and in our Google Analytics account. Our server log files are purged after a maximum of 6 months.

If you have submitted a contact form, we will store your data for as long as there is a valid business relationship with you. Communications that are terminated will be deleted within a maximum of 12 months.

What rights you have over your data

You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To request removal of your data, please email [email protected] with your name and email address so we may identify you correctly. We will remove all of your personal data from our systems within 5 working days.

Where we send your data

Your data may be stored on our own company local file systems, cloud storage, or backup systems.

Your contact information

For any queries about this policy or any other topics, please contact us on [email protected]. We will endeavour to respond to all enquiries with 3 working days.

Additional information

How we protect your data

The web site is served over a secure connection using the HTTPS protocol (identified by the padlock icon in the address bar). This means all communication between your browser and our web server is encrypted.

We also serve the site from a fully updated and secured web server, which is located in a secure data centre.

What data breach procedures we have in place

If there is a data breach of this web site, and we can identify that your personal information has been compromised, we will inform you within 24 hours of identifying your data is involved (which may be more than 24 hours from discovering that there has been a data breach).

What third parties we receive data from

We do not receive data from any third parties.

Changes To This Policy

We will update this policy if our procedures change. The last update to this policy was 22nd May 2018.

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